Terms and conditions, data protection principles and terms of use

The websites of bahn.com offer you a variety of different services. A respective set of terms and conditions applies to each of them:

Booking

Find additional information on our conditions of carriage for internet sale of tickets on this website:

Internet sale of tickets

Passenger transport

Find further information on the conditions of carriage for persons realised by the companies of Deutsche Bahn AG here:

Passenger transport
Contractual carriers within Germany

Standardised fare equality

In order to increase your level of flexibility, we have standardised prices for journeys to and from many German cities.

Standardised fare equality

Data protection principles
Since the protection of your personal data is very important to us, in particular with regard to protecting personal rights when processing and using this information, we would like to inform you of the following:

- Information on data protection and data security
- How securely is my data transferred over the Internet to Deutsche Bahn?
- How securely is my data held in your database?
- How can I check the encryption in my browser?
- Cookies - What are they?
- External links

Read the data protection principles
Terms of use
Our terms of use are valid for all websites operated by DB Vertrieb GmbH and include information on:

- content
- availability
- permitted use
- intellectual property
- links to other websites

Read the terms of use
Terms and conditions of Deutsche Bahn UK Booking Centre
1. Your Contract

1.1. When you book a ticket with the Deutsche Bahn UK Booking Centre (a branch of DB Vertrieb GmbH), you enter into a contract with the carrier or other service provider. We act only as an agent for the carrier or service provider and accept no liability for any matters arising from, or connected with, your contract.

1.2. Your contract applies from the time your booking is confirmed by us.

2. Your Booking

2.1 Information on availability and fares is valid only at the time given and is not guaranteed to be correct at any time thereafter.

2.2. At the time of booking, we confirm the details of your booking together with the price applicable. You are advised to check the accuracy of your tickets immediately and in any event within 2 days of receipt of the tickets. We will assume you have accepted tickets as being correct unless any errors are brought to our attention.

2.3. Tickets will normally be dispatched within the UK by standard post unless you specify other delivery requirements at the time of booking (these will be at your own expense).

2.4. There is a minimum order value of £10. Orders under £10 are subject to a £5 booking fee.

2.5. Payment can be made by most credit or debit cards and also by cheque. A 2% surcharge is applied all for credit card bookings.

2.6. ALL tickets must be retained for the duration of your journey and must be produced as required both during your journey and for any after-sales enquiries and/or refund requests.

3. Changes

3.1. Changes to the date or time of the ticket for your journey are only possible with certain types of ticket and are subject to availability. Tickets are subject to different refund and change conditions. You are advised to enquire about the conditions that apply to your ticket in this respect prior to booking.

4. Refunds and Cancellations

4.1. Some tickets do not permit refunds. If you choose not to use a ticket refunds will depend on the conditions applicable to each ticket type. Some tickets are subject to a cancellation charge even if cancellation is permitted. You are advised to enquire whether refunds are permitted and what conditions are applicable to your purchase prior to booking.

4.2. When applying for a refund, ALL tickets must be sent to the Deutsche Bahn UK Booking Centre,
PO Box 687A, Surbiton, KT6 6UB.

5. Travel Documents

5.1 Neither we, nor the service provider, accept liability if you cannot travel because you do not have the correct documents including a full 10 year passport and visa where applicable.

6. Tickets

6.1 We cannot replace lost, stolen or mislaid tickets nor refund their cost. We advise customers to take out travel insurance to cover these, and other, eventualities.

7. Liability

7.1 We accept no liability for the failure of any carrier, tour operator or other service provider.

These terms and conditions are subject to English Law and to the jurisdiction of the English Courts. Bookings made through the bahn.de website will be subject to German Law.
The details of these Terms & Conditions are correct as of 12.08.2009
Terms and conditions for group bookings
Trains to, from and within Germany

Groups consist of 6 or more adults, i.e. people from the age of 15 upwards.
Child rates apply for 6-14 year olds.

Group bookings, meaning an allocation on a particular train for a certain number of people, can be made up to 12 months in advance, provided that the timetables are available.

At the time of booking a 10% deposit (min. EUR 50.00 per direction of travel) is required.

Seat reservations for groups in 1st and 2nd class are included in the ticket price.

Final numbers must be advised and payment of the balance made at least 4 weeks before departure.

Group Rates

Depending on availability there are possible reductions of 30%, 40% 50%, 60% or even 70% on standard fares.

Changes / Refunds

Exchange: up to 7 days before departure

Refunds: up to 7 days before departure

No monies can be refunded thereafter.
Cancellations for individual passengers incur a charge of EUR 5.00 per person (max. EUR 30.00) and for cancellation of the whole group there is a charge of EUR 30.00.
A change of train or date is also regarded as a cancellation of the whole group and tickets for the new connection may have a different price.

If any changes or refunds are to be made, all the tickets need to be returned to our office.
Please allow sufficient time for posting.

Adding Passengers to an existing group

Passengers may be added to an existing group as far as there is group availability.
Otherwise they will be booked at the cheapest available individual rate.
For this we also need the original ticket(s) in our office.

International groups (not travelling in Germany)

Groups consist of 6 or more adults. The age limit to qualify for a child rate varies from country to country.

Group rates vary from country to country.

Bookings can be made from 6 months in advance.

At the time of booking a 10% deposit (min. EUR 50.00 per direction of travel) is required.

Seat reservations are then requested from the group reservation department in Germany, which will normally confirm the seat allocations from 3 months before departure. Seat reservations are EUR 24.00 in second class and EUR 30.00 in first class per direction of travel (and include 1 connecting train) for the whole group.

Final numbers must be advised and payment of the balance made at least 4 weeks before departure.

Changes / Refunds

Exchange: up to 7 days before departure

Refunds: up to 7 days before departure

No monies can be refunded thereafter.
Cancellations for individual passengers incur a charge of EUR 5.00 per person (max. EUR 30.00) and for cancellation of the whole group there is a charge of EUR 30.00.
A change of train or date is also regarded as a cancellation of the whole group and tickets for the new connection may have a different price.

If any changes or refunds are to be made, all the tickets need to be returned to our office.
Please allow sufficient time for posting.

Groups on Global Fare trains

Groups consist of 10 or more adults. Children usually pay from the age of 5.

Global fare trains are trains that require a ticket including a seat reservation.

For example:
Eurostar
Thalys
TGV
CNL (City Night Line Ė night train)
X2000 (in Scandinavia)
EuroCity Berlin-Warschau

Bookings can usually be made either 3 or 2 months in advance, or even 6 months in advance for CNL.

Payment of the full amount is required at the time of booking.

For these trains special refund/cancellation policies apply, which are available on request.

The fees/charges are stated in Euros. These are converted to pound sterling at our current business exchange rate, which can be advised on request.

Important information:

Please note that our general terms and conditions, data protection principles and conditions of use are only available in German.

We would like to inform you that we do not save contents of contracts concerning orders and bookings. Please feel free to print out the terms and conditions that apply to your case and download the PDF file including the conditions of carriage for passenger traffic. Furthermore, a confirmation e-mail is sent with each booking. Each booking procedure can also be reviewed inside of your customer account.