If you have any questions or suggestions, please do not
hesitate to contact us.

Please contact the following addresses or simply complete the convenient online contact form.

If you purchased your ticket from DB: online form at www.bahn.de, search term "Passengers' rights" or call the service centre hotline
+49 (0) 180 6 20 21 78 (20 ct/Call for German landline calls, Calls from other networks and mobiles may cost more), lines staffed 24/7.

If you purchased your ticket from SBB: online form at www.sbb.ch, search term "Passengers' rights", write to SBB customer service at SBB Kundendienst, Postfach, 3000 Bern 65, or call the toll-free hotline: 0800 401 401 (Mon - Fri 8:00-17:00 h).

If you have any queries or wish to submit positive or negative feedback, please contact:

DB Fernverkehr AG
Postfach 10 06 13
96058 Bamberg

Tel.: +49 ( 0)1806/996633, keyword "Kundendialog" (20 ct./call from German landlines, max. 60 ct./call from German mobiles)

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