If you have any questions or suggestions, please do not
hesitate to contact us.
Please contact the following addresses or simply complete the convenient online contact form.
On 3 December 2009, a new EU regulation came into force which, amongst other things, harmonises passengers' rights in case of cancellations and delays in rail transport. If you wish to make a complaint or claim a refund owing to delays, you are therefore kindly requested to contact the place where you purchased your ticket.
If you purchased your ticket from DB: online form at www.bahn.de, search term "Passengers' rights" or call the service centre hotline
+49 (0) 180 6 20 21 78 (20 ct/Call for German landline calls, Calls from other networks and mobiles may cost more), lines staffed 24/7.
If you purchased your ticket from SBB: online form at www.sbb.ch, search term "Passengers' rights", write to SBB customer service at SBB Kundendienst, Postfach, 3000 Bern 65, or call the toll-free hotline: 0800 401 401 (Mon - Fri 8:00-17:00 h).
If you have any queries or wish to submit positive or negative feedback, please contact:
Contact addresses City Night Line customer services
Customers from Germany and other European countries, please contact:
DB AutoZug GmbH
Kundendienst City Night Line
Fax: +49 (0) 69 / 265 21357
Customers from Switzerland / Austria / France / Italy and overseas, please contact:
DB AutoZug GmbH, Dortmund
Militärstrasse 36, Postfach 3718
You can alternatively use our contact form:
Presse- und Öffentlichkeitsarbeit
DB AutoZug GmbH
Tel.: +49 (0) 231 / 729 3330
w&p Wilde & Partner
Public Relations GmbH
Nymphenburger Straße 168